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If you need more informations than the ones you find here, please write us an email to customer@redsofarecords.com.

Thank you very much.

RedSofa Crew

1. I ordered an item, how do I know my order has been sent?

We use the Paypal system to receive your payment. As soon as we get your payment, we proceed to the shipping process (please refer to the date indicated when the item you ordered is not available). We will send out a confirmation message to the email adress displayed on the order as soon as your package has been shipped. From that moment on, if you don’t see your package arrive within 30 days, feel free to contact us and we will proceed with the investigation.


2. Can I buy using my Credit Card?

Yes, you can use your credit card via PayPal wihout having a PayPal account.


3. I don’t live in Europe, can I get an item here as well?

We can ship all over the world. If you live in a different continent than Europe, than we ask you to be a little more patient about the time to wait to receive the package since the shipment process could take a little longer.


4. I’ve put a wrong address on the order, how do I fix this?

No problem. As soon as you find out the problem, just contact us with your order specifics and explain the issue. As long as the order has not been shipped yet, we’ll replace the address.


5. My item is not arriving, what should I do?

If you don’t see your package arrive within 30 days from the confirmation email, feel free to contact us and we will proceed with the investigation. If after clearing the situation out, all is left is a refund, we will proceed with sending back the amount paid for the item. The shipping costs are not refundable since they are referred to the shipping service and don’t depend from us. Please remember that sometimes the shipping service can have some delays not depending from us. Also it can depend from where you live, the shipment time can be different.


6. The item I ordered arrived in bad conditions/open/broken, what can I do?

Unfortunately sometimes, although very rarely, the packages can get to the destination damaged or in bad condition. That does not depend on us as vendors. However, if you document the state of the package at the delivery and send us a message with all the documentation, we can work out the situation together with the shipping company. We always ship the items in perfect conditions and use a trustworthy system, so it would have to be a very unlucky one.